Jewelry FAQs2022-10-06T23:02:21+00:00

Jewelry FAQs

How often should you have the prongs on a ring checked?2022-10-06T21:04:22+00:00

We recommend bringing your rings into the store every six months or around when you switch the clocks over for daylight savings time.

How long does a ring mounting last?2023-01-08T22:08:33+00:00

A ring mounting, depending on the metal, can last roughly 10-15 years or longer, with proper care.

What does pearls-by-the-inch refer to?2022-10-06T21:12:14+00:00

This name is referring to the building of a pearl strand over time. Typically sold as a gift to children, every year around their birthday you bring the necklace into the store to add an inch of pearls and get it restrung. This way once the person turns 18 years old they will have a full strand of pearls.

Can you swim with a watch on?2022-10-06T21:12:33+00:00

You should not swim while wearing your watch. Even if the watch is labeled as water resistance this does not mean liquids won’t seep into the case back.

Can you buy other gifts at the store if you’re not looking for jewelry?2022-10-06T21:12:55+00:00

Yes, you can. We also sell a variety of giftware such as jewelry boxes, baby cups and brushes, 14k covered roses, and pocket watch displays to name a few.

If I want to get my jewelry repaired what do I do?2022-10-06T21:13:14+00:00

Bring your jewelry into the store so we can look at the piece and see what we can do to repair it.

How can I pay for services or pieces?2022-10-06T21:13:37+00:00

We take cash, check and card. You can pay over the phone, however the only card we will not take is Discover.

Why is my silver tarnishing?2022-10-06T21:13:57+00:00

We recommend you stay out of pools, hot tubs and avoid certain lotions or hand sanitizers. If you do need it cleaned, bring it in and leave it with us for a few days and we’ll have it looking brand new.

How often are appraisal clinics held?2022-10-06T21:14:15+00:00

Typically, we hold appraisal clinics once a month. We suggest you give us a call letting us know how many pieces you have and bring them in a week before the clinic takes place.

How do I know if my sentimental jewelry is safe to wear?2022-10-06T21:14:33+00:00

Bring the pieces in and we’ll take a look at any prongs, chains, safety clasps and make sure nothing will accidentally break.

What can I do with old stones and jewelry if I do not currently wear the pieces?2022-10-06T21:14:54+00:00

Once we see your old jewelry we can work to custom make you a new piece using old material so you can enjoy a new style containing the same sentimentality.

Do you offer budget friendly options?2022-10-06T21:15:13+00:00

Yes, we specialize in fine jewelry but we can always accommodate your budget.

Does John S. Cryan Jewelers do corporate/company gifts?2023-01-08T22:04:54+00:00

Yes, we offer custom engraving and design to put logos, names, dates, colors, etc. on company gifts.

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